:root{--oci-primary:#c00000;--oci-primary-dark:#8f0000;--oci-secondary:#ffbc0b;--oci-accent:#ed6d05;--ink:#111827;--muted:#5b6472;--surface:#ffffff;--page:#f4f6f8;--border:#e6e9ee;--success:#15803d;--info:#0284c7;--danger:#b91c1c;--radius:10px;--shadow:0 1px 2px rgba(17,24,39,0.06),0 8px 24px rgba(17,24,39,0.06)}*{box-sizing:border-box}body,html{margin:0;padding:0}body{background:var(--page);color:var(--ink);font-family:Lato,Helvetica Neue,Arial,sans-serif;font-size:16px;line-height:1.55;-webkit-font-smoothing:antialiased}h1,h2,h3{font-family:Playfair Display,Georgia,serif;line-height:1.2;margin:0 0 8px}a{color:var(--oci-primary)}.site-header{background:var(--oci-primary);color:#fff;border-bottom:4px solid var(--oci-secondary)}.container,.site-header__inner{max-width:980px;margin:0 auto;padding:0 20px}.site-header__inner{justify-content:space-between;gap:16px;min-height:72px}.brand,.site-header__inner{display:flex;align-items:center}.brand{gap:12px;color:#fff;text-decoration:none}.brand__mark{width:38px;height:38px;border-radius:8px;background:var(--oci-secondary);color:var(--oci-primary);font-size:17px;display:grid;place-items:center;flex:none}.brand__mark,.brand__name{font-family:Playfair Display,Georgia,serif;font-weight:700}.brand__name{font-size:18px;letter-spacing:.02em}.brand__tag{font-size:12px;color:var(--oci-secondary);letter-spacing:.08em;text-transform:uppercase}.site-header__link{color:#fff;font-size:14px;font-weight:700;text-decoration:none;border:1px solid rgba(255,255,255,.45);border-radius:8px;padding:8px 14px;background:none;cursor:pointer;font-family:inherit}.site-header__link:hover{background:rgba(255,255,255,.12)}main{padding:32px 0 64px}.page-title{font-size:30px}.page-lede{color:var(--muted);margin:0 0 24px;max-width:60ch}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:24px}.card+.card{margin-top:16px}.field{margin-bottom:18px}.field label,.legend{display:block;font-size:13px;font-weight:700;letter-spacing:.02em;margin-bottom:6px}.field .hint{display:block;font-weight:400;color:var(--muted);font-size:13px;margin-top:4px}input[type=email],input[type=tel],input[type=text],select,textarea{width:100%;font:inherit;color:var(--ink);background:#fff;border:1px solid #cfd6e0;border-radius:8px;padding:10px 12px}textarea{min-height:160px;resize:vertical}a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,summary:focus-visible,textarea:focus-visible{outline:3px solid rgba(192,0,0,.35);outline-offset:2px}.field--invalid input,.field--invalid select,.field--invalid textarea{border-color:var(--danger)}.error-text{color:var(--danger);font-size:13px;margin-top:6px}.choice-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));grid-gap:12px;gap:12px;margin-bottom:8px}.choice{border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px;cursor:pointer;background:#fff;display:block}.choice input{margin-right:8px}.choice--selected{border-color:var(--oci-primary);box-shadow:inset 0 0 0 1px var(--oci-primary)}.choice__title{display:block;font-weight:700}.choice__body{display:block;color:var(--muted);font-size:13px;margin-top:4px}.honeypot{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}.row{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));grid-gap:16px;gap:16px}.btn{font:inherit;font-weight:700;border:1px solid transparent;border-radius:8px;padding:11px 20px;cursor:pointer;background:var(--oci-primary);color:#fff}.btn:hover:not(:disabled){background:var(--oci-primary-dark)}.btn:disabled{opacity:.6;cursor:progress}.btn--ghost{background:#fff;color:var(--ink);border-color:#cfd6e0}.btn--ghost:hover:not(:disabled){background:#f1f3f6}.btn--small{padding:7px 12px;font-size:13px}.notice{border-radius:var(--radius);padding:14px 16px;font-size:14px;border:1px solid var(--border);background:#f1f3f6;margin-bottom:16px}.notice--error{border-color:#f3c0c0;background:#fdf2f2;color:var(--danger)}.notice--success{border-color:#bfe3cb;background:#f2fbf5;color:var(--success)}.notice--warn{border-color:#f6dfab;background:#fffaef;color:#92400e}.badge{display:inline-block;border-radius:999px;padding:3px 10px;font-size:12px;font-weight:700;border:1px solid var(--border);background:#f1f3f6;color:var(--ink);white-space:nowrap}.badge--NEW{background:#fff4d6;border-color:#f6dfab}.badge--IN_REVIEW{background:#e0f2fe;border-color:#bae6fd}.badge--RESOLVED{background:#f2fbf5;border-color:#bfe3cb;color:var(--success)}.badge--ARCHIVED{color:var(--muted)}.badge--ARCHIVED,.badge--anon{background:#f1f3f6}.badge--ident{background:#fdecea;border-color:#f3c0c0}.admin-shell{max-width:1120px;margin:0 auto;padding:0 20px}.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));grid-gap:12px;gap:12px;margin-bottom:20px}.stat{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px}.stat__value{font-family:Playfair Display,Georgia,serif;font-size:26px;font-weight:700}.stat__label{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.06em}.filters{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:16px;margin-bottom:16px}.filters .field{margin:0;min-width:170px;flex:1 1 170px}.feedback-item{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);margin-bottom:12px;overflow:hidden}.feedback-item__summary{padding:14px 16px;cursor:pointer;display:flex;flex-wrap:wrap;gap:10px;align-items:center;list-style:none}.feedback-item__summary::-webkit-details-marker{display:none}.feedback-item__subject{font-weight:700;flex:1 1 260px}.feedback-item__meta{color:var(--muted);font-size:13px}.feedback-item__body{padding:0 16px 16px;border-top:1px solid var(--border)}.detail-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));grid-gap:12px;gap:12px;margin:16px 0}.detail-grid dt{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.06em}.detail-grid dd{margin:2px 0 0;font-weight:600;word-break:break-word}.message-block{white-space:pre-wrap;background:var(--page);border:1px solid var(--border);border-radius:8px;padding:14px}.manage{gap:16px;margin-top:16px;padding-top:16px;border-top:1px solid var(--border)}.manage,.manage form{display:flex;flex-wrap:wrap}.manage form{gap:8px;align-items:flex-end}.manage .field{margin:0}.pagination{display:flex;gap:12px;align-items:center;margin-top:16px;color:var(--muted);font-size:14px}.empty{text-align:center;color:var(--muted);padding:48px 16px;background:var(--surface);border:1px dashed var(--border);border-radius:var(--radius)}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.auth-card{max-width:440px;margin:8vh auto 0}.site-footer{color:var(--muted);font-size:13px;text-align:center;padding:24px 20px 40px}